AI chatbots that actually help your customers
Grounded in your own content. GDPR-compliant by default. With a clean escalation path to a human and a measurable accuracy rate. On your website, in WhatsApp, in-app — wherever your customers are.
Everywhere your customers are
On your website
Embedded widget that matches your brand, respects your cookie banner and escalates to live chat when needed.
On WhatsApp Business
Meta Business API integration for conversational commerce, order status, FAQ and broadcast follow-ups.
In your product
In-app assistant for SaaS products and internal tools. Context-aware, tied to the logged-in user.
What makes this chatbot different
RAG on your content
The bot retrieves passages from your help centre, product documentation and policies before answering. Every answer cites the source.
DSGVO by default
EU hosting, AV-Vertrag in place, minimal logging, no PII in training data. Compliance documentation included in every project.
Refusal rules
Explicit rules for what the bot must not answer: legal advice, medical recommendations, competitor questions. Clean fallback messaging.
Human hand-off
Full transcript, detected intent and customer record passed to a live agent in your helpdesk. No starting from zero.
Frequently asked questions
Can the chatbot actually be GDPR-compliant?
Yes — with the right setup. We use EU-hosted models or a private deployment, sign an AV-Vertrag, minimise logged data, and document the processing chain. The cookie consent is wired so no chat traffic leaves the EU without explicit consent.
How do you prevent hallucinations?
Retrieval-augmented generation against your own content, strict system prompts, refusal rules for off-topic questions, and evaluation against a golden dataset before every release. We measure and report hallucination rate — we do not just hope.
What happens when the bot cannot help?
Clean human hand-off: full conversation transcript, detected intent, attached customer record, routed to the right team in Zendesk, Intercom, Freshdesk or your tool of choice.
Can the bot speak our industry language?
Yes. We ground the bot in your own help centre, product documentation, tone-of-voice guide and FAQs. For very specialised vocabulary we evaluate fine-tuning, but retrieval alone handles most cases well.
Ready for Your Next Project?
Write to us or book an initial consultation directly. We reply within 24 hours, usually faster on weekdays.
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